Terms and Conditions
Terms and Conditions
Effective date: 19 June 2026
These Terms and Conditions explain the rules for using www.buttercuplearning.com and buying products, subscriptions, digital downloads, courses, memberships and print-on-demand products from Buttercup Learning.
Please read these Terms before using our website or placing an order.
By using our website, creating an account, placing an order, joining a subscription, downloading a digital product, joining a course, or joining a Buttercup Learning community, you agree to these Terms.
These Terms should be read alongside our:
Privacy Notice
Cookie Policy
Delivery Policy
Returns, Refunds and Cancellations Policy
Community Guidelines, where relevant
- Who we are
Buttercup Learning Ltd
Company number: 12602569
Registered office:
Suite 2, Salters House
Salters Lane
Sedgefield
Stockton-on-Tees
TS21 3EE
Email: info@buttercuplearning.com
Website: www.buttercuplearning.com
- What we sell
Buttercup Learning sells nature education products and resources for families, children, home educators and educators.
Our products and services may include:
Nature Curious boxes
Gift boxes
Digital packs
Downloadable nature prints
Courses
Memberships
Private community access
Printed nature products
Print-on-demand products through Teemill, including prints, mugs, jigsaws, stickers and apparel
Some products are sold and fulfilled directly by Buttercup Learning.
Some products are fulfilled by third-party providers, including Teemill for print-on-demand products.
- Who our website is for
Our website, shop, newsletter, courses, accounts and community memberships are intended for adults aged 18 or over.
Buttercup Learning creates products and resources for children, but adults are responsible for buying products, supervising children, managing accounts, joining communities and sharing children’s work or information.
By placing an order or creating an account, you confirm that you are at least 18 years old and able to enter into a contract with Buttercup Learning.
- Information before you buy
Before you place an order, we aim to give you clear information about:
The product or service
The price
Delivery costs, where applicable
Subscription renewal terms, where applicable
Digital download access, where applicable
Your cancellation rights
Our delivery policy
Our returns and refunds policy
How to contact us
Please check the product page, checkout page, delivery information, returns information and these Terms before placing an order.
If anything is unclear before you buy, contact info@buttercuplearning.com.
- Your account
You may need to create an account to buy products, manage subscriptions, access digital products, join a course, or join a community.
You agree to:
Provide accurate and up-to-date information
Keep your login details secure
Update your account details if they change
Contact us if you think your account has been accessed without permission
You are responsible for activity on your account unless the activity happened because of something outside your control.
- Ordering from Buttercup Learning
When you place an order, you agree to provide accurate information, including your name, email address, billing details and delivery address where needed.
After you place an order, you should receive an order confirmation email.
An order is accepted when we confirm it or provide access to the product or service.
We may refuse or cancel an order where:
The product is unavailable
There is an error in the price or product description
Payment is not authorised
We suspect fraud or misuse
The order appears to be placed for resale without permission
We are unable to deliver to the address provided
There is another reasonable reason we cannot fulfil the order
If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method.
- Prices and payment
Prices are shown on the website or checkout page.
Prices are in pounds sterling unless stated otherwise.
We may change prices at any time, but price changes will not affect orders we have already accepted.
Payment must be made at checkout unless another arrangement is clearly stated.
We use payment providers such as Stripe to process payments. We do not store your full payment card details.
You must make sure your payment details are accurate and that you have permission to use the payment method provided.
- Nature Curious subscriptions
Nature Curious boxes may be available as a quarterly or annual subscription.
When you subscribe, you agree to pay the subscription price shown at checkout.
Your subscription will renew automatically unless you cancel it before the next renewal date.
The renewal date and subscription details will be shown at checkout or in your account.
If you use a discount code for your first payment, the discount applies only to the payment stated at the time of purchase. Unless clearly stated, introductory discounts do not apply to future renewal payments.
- Subscription cancellations
You may cancel a quarterly Nature Curious subscription before the next renewal date.
If you do not want to receive your next box, please cancel before the 17th of the month before the next seasonal box is processed.
If you cancel after your renewal has already been processed, you may still receive and be charged for that seasonal box.
If you have paid for an annual subscription, you agree to the annual subscription period shown at checkout. If you ask to cancel part-way through an annual subscription, we may charge for boxes already sent at the standard box rate and refund any remaining balance where applicable.
You will receive any boxes already paid for unless we confirm cancellation before the box has been processed.
For subscription support, contact:
naturecurious@buttercuplearning.com
- Subscription law changes
UK subscription rules are changing. Buttercup Learning will review its subscription terms, checkout wording, renewal reminders and cancellation process before the new subscription contract rules apply.
Where legal changes require updates to subscription information, reminders, cancellation rights or renewal rights, Buttercup Learning will update its terms and customer information.
- Delivery
Delivery information is set out in our Delivery Policy.
Nature Curious boxes are currently delivered to UK addresses only.
Nature Curious boxes are sent by Royal Mail Second Class.
Teemill products are fulfilled and delivered by Teemill.
Digital products are delivered electronically.
Please check your delivery address carefully before placing an order. If you provide an incorrect or incomplete address, your order may be delayed, returned or lost.
- Returns, refunds and cancellations
Returns, refunds and cancellations are handled under our Returns, Refunds and Cancellations Policy.
For most Buttercup direct physical products bought online, you have 14 days from the day after receiving your order to tell us you want to cancel or return it. You then have 14 days to send the item back.
Returned items must be unused, complete, and in their original condition unless the item is faulty, damaged, incorrect, not as described, or not fit for purpose.
Digital downloads, personalised products and used activity products have different return rules, explained in our Returns, Refunds and Cancellations Policy.
This does not affect your statutory rights.
- Cancellation form for Buttercup direct physical products
You do not have to use this form, but you may use it if you want to cancel an eligible Buttercup direct physical product order.
To:
Buttercup Learning Ltd
info@buttercuplearning.com
I hereby give notice that I cancel my contract for the following goods:
Order number:
Ordered on:
Received on:
Name:
Address:
Date:
This form does not apply in the same way to digital products once download or access has started, personalised products, products excluded from cancellation rights, or Teemill products handled through Teemill’s own returns process.
- Faulty, damaged or incorrect products
If a product is faulty, damaged, incorrect, not as described, or not fit for purpose, contact us as soon as possible.
Email:
Please include:
Your order number
A description of the issue
Photos or videos where helpful
If the issue relates to a Teemill product, please use the Teemill returns process in your confirmation or dispatch email.
Your statutory rights are not affected.
- Digital products and downloads
Digital products may include downloadable nature prints, Nature Curious digital packs, activity sheets, educational resources, course materials and other digital content.
Digital products are supplied electronically, usually through Payhip and, where relevant, Google Drive links or course access.
When you buy a digital product, you may receive access shortly after payment.
By buying a digital product and choosing immediate access, you agree that the digital product may be provided before the end of the 14-day cancellation period. Once the download has started or access has been provided, you lose the right to cancel unless the digital product is faulty.
You are responsible for checking that you have a suitable device, internet connection, software and printer access where needed.
If a download link does not work, contact us and we will help you access the file.
- Digital product checkout wording
Where digital products are sold, Buttercup Learning may ask you to tick a checkbox or confirm wording similar to:
I agree to receive this digital product immediately and understand that I lose my right to cancel once the download starts or access is provided, unless the digital product is faulty.
If this wording or equivalent wording is shown at checkout, you must only agree if you want immediate access.
- Licence for digital products and resources
When you buy or download a Buttercup Learning digital product, we grant you a personal, non-exclusive, non-transferable licence to use it.
Unless the product page says otherwise, you may:
Download the file
Save it for your own use
Print copies for personal or household use
Use it with your own children or family
Use it with children you personally teach, where the product has been bought for that purpose
You must not:
Resell the files
Share the files publicly
Upload the files to file-sharing sites
Claim the files as your own
Use the files to create competing products
Edit, copy or reproduce the files for commercial resale
Share paid resources with other households, groups, schools or businesses unless you have permission or the correct licence
If you are an educator, group leader, school, organisation or business and want to use Buttercup Learning resources with a wider group, please contact us if the product page does not clearly permit that use.
- Digital product licence wording for product pages
Product pages for digital products should explain the licence clearly.
Example wording:
This digital product is for personal and family use, or for use by one educator with the children they personally teach, unless the product page states otherwise.
Please do not resell, share, upload, copy, adapt or distribute the files. School, organisation or group licences are available by request.
- Courses and memberships
Courses and memberships may be hosted through platforms such as Heights Platform or Ugenie.
When you buy or join a course or membership, you agree to use the content for your own learning, family learning, or the use stated on the product page.
You must not share login details, copy course materials, distribute paid content, or use course content to create competing products.
We may update course or membership content from time to time.
We may remove or change access if:
A payment fails
The course or membership closes
You breach these Terms
You breach community rules
You misuse content or other members’ information
We need to protect the safety, privacy or wellbeing of members
- Community rules
If you join a Buttercup Learning community, you agree to follow our Community Guidelines.
You agree not to post:
Abusive, threatening or discriminatory content
Spam or unwanted promotions
Personal information about another person without permission
Children’s full names, addresses, school details, routines, health details or SEND information
Content that infringes someone else’s copyright
Content that is unsafe, misleading or inappropriate for a family learning community
Medical, legal or professional advice presented as a substitute for qualified support
We may remove posts, ask you to edit content, pause access, or remove your access if we believe these rules have been broken.
- Children’s artwork and shared content
Parents and carers may choose to share children’s artwork or learning examples in the Buttercup Learning private community or by tagging Buttercup Learning on social media.
Please only share artwork, photos or information you have permission to share.
By posting children’s artwork in a private Buttercup Learning community, you give Buttercup Learning permission to view, respond to, and celebrate the artwork inside that community.
Buttercup Learning will not share a child’s artwork publicly on our website, newsletter or social media without parent or carer permission.
If you tag Buttercup Learning in a public social media post, we may like, comment on or share the post where the platform allows this.
Please avoid sharing children’s full names, school details, addresses, SEND information, health information, location details or anything else that identifies a child more than needed.
You can ask us to remove a child’s artwork or information from Buttercup Learning-owned spaces by emailing:
- Reviews, testimonials and feedback
You may choose to leave a review, testimonial, comment or feedback.
By sending feedback or leaving a review, you give Buttercup Learning permission to use your words to understand and improve our products and services.
We will ask for permission before using children’s artwork or identifiable children’s information in public marketing.
We may use adult customer reviews, testimonials or feedback in marketing where you have shared them for that purpose or where the platform allows public review display.
You must not post false, misleading, abusive, discriminatory or unlawful reviews.
- Safety and supervision
Buttercup Learning products and activities are designed to support nature learning, creativity and outdoor exploration.
Children must be supervised by a responsible adult when using our products, resources, activities, craft materials, nature prompts or outdoor activity suggestions.
Adults are responsible for checking that an activity is suitable for the child, setting, weather, location, allergies, sensory needs, ability, and available supervision.
Some activities may involve small parts, natural materials, scissors, glue, water, outdoor spaces, plants, mud, insects or other hazards.
Please adapt activities for your child and setting.
Do not use any product or activity in a way that is unsafe or unsuitable.
Nothing in these Terms excludes or limits liability where the law does not allow it.
- Product page safety wording
Product pages for boxes, crafts, activities or outdoor learning resources should include clear safety wording.
Example wording:
Adult supervision required. Please check all activities, materials and outdoor suggestions are suitable for your child’s age, needs and setting. Some activities may include small parts or require scissors, glue, water, natural materials or outdoor supervision.
- Nature, science and educational information
Buttercup Learning aims to provide accurate, thoughtful and useful nature education content.
Nature, science, conservation and sustainability information is provided for general educational purposes.
Information is correct to the best of our knowledge at the time of publishing, but nature, science and guidance may change over time.
Our content is not medical, therapeutic, legal, environmental compliance or professional safety advice.
You are responsible for deciding whether an activity, suggestion or resource is suitable for your child, family, group, location or circumstances.
- Intellectual property
Buttercup Learning owns or licenses the content on our website and in our products.
This includes text, illustrations, designs, activity sheets, downloads, photographs, graphics, logos, branding, videos, audio, course materials, product names and other creative content.
You must not copy, reproduce, sell, distribute, adapt, share, publish, upload, license, or use our content for commercial purposes unless you have written permission from Buttercup Learning or the product page clearly allows it.
You may use products and resources for the personal, family, educational or licence-based use stated at the time of purchase.
- Website use
You agree not to misuse our website.
You must not:
Try to gain unauthorised access to the website, accounts or systems
Interfere with website security
Upload viruses, harmful code or malicious content
Scrape, copy or harvest website content or data without permission
Use the website for fraud or unlawful activity
Register or unsubscribe someone else without permission
Use our website or content in a way that damages Buttercup Learning or infringes our rights
- Website availability
We aim to keep the website available and working properly.
We may update, suspend, change or remove parts of the website, shop, courses, downloads or community access where needed.
We do not guarantee that the website will always be available or error-free.
We are not responsible for delays or disruption caused by events outside our reasonable control, including hosting issues, payment provider issues, platform issues, postal delays, technical faults, cyber incidents, strikes, extreme weather, illness, supplier issues, or service provider disruption.
- Third-party links and platforms
Our website, emails, courses and communities may link to third-party websites or platforms.
We are not responsible for third-party websites, policies, content or services.
Third-party providers may have their own terms, privacy notices, cookie policies, delivery terms or return processes.
This includes providers such as Payhip, Stripe, Teemill, Ugenie, Heights Platform, EmailOctopus, Kit, Google, Pinterest, Royal Mail and other service providers.
- Teemill products
Teemill products are printed, fulfilled and delivered by Teemill.
This may include nature prints, mugs, jigsaws, stickers, apparel and other print-on-demand products sold through the Buttercup Learning Teemill store.
Teemill’s delivery and returns process applies to Teemill products.
Please use the returns link, support details or contact options provided in your Teemill confirmation or dispatch email for Teemill order issues.
- Privacy and personal information
We handle personal information under our Privacy Notice.
Our Privacy Notice explains what personal information we collect, how we use it, who we share it with, how long we keep it, and what rights you have.
Our Cookie Policy explains how we use cookies and similar technologies.
- Customer complaints
If you have a complaint about an order, product, subscription, digital product, course, membership or community access, please contact:
Please include:
Your name
Your order number, where relevant
The product or service involved
A clear description of the issue
Photos, screenshots or videos where helpful
We will review your complaint and aim to respond within a reasonable time.
Data protection complaints are handled under our Privacy Notice.
- Limitation of liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded under the law.
We are responsible for losses you suffer that are a foreseeable result of us breaking these Terms or failing to use reasonable care and skill.
We are not responsible for business losses where products are bought for personal use. This includes loss of profit, loss of business, business interruption or loss of business opportunity.
We are not responsible for losses caused by your misuse of products, failure to supervise children, use of resources outside their intended purpose, or failure to follow safety information.
- Events outside our control
We are not responsible for failure or delay caused by events outside our reasonable control.
This may include postal disruption, courier disruption, platform outages, payment provider problems, supplier delays, cyber incidents, strikes, extreme weather, illness, public emergencies, or other events that prevent normal service.
Where this affects your order or service, we will take reasonable steps to reduce the impact and keep you informed where appropriate.
- Ending or restricting access
We may suspend or end access to an account, course, membership, community or service if:
You breach these Terms
You breach community rules
Payment fails
You misuse our content
You share login details
You behave in a way that risks the safety, privacy or wellbeing of others
We need to protect Buttercup Learning, other customers, children, or the community
Where appropriate, we will explain the reason.
- Changes to these Terms
We may update these Terms from time to time.
The updated version will apply from the date shown at the top of the page.
If we make significant changes that affect active subscriptions, memberships or courses, we may tell customers by email or through the relevant platform.
- Governing law
These Terms are governed by the laws of England and Wales.
If you are a consumer living in another part of the UK, you may also have rights under the laws of your own nation.
- Contact us
If you have questions about these Terms, contact:
Buttercup Learning Ltd
Suite 2, Salters House
Salters Lane
Sedgefield
Stockton-on-Tees
TS21 3EE
Email: info@buttercuplearning.com