Terms and Conditions
Effective date: 28 October 2026
These Terms and Conditions explain the rules for using www.buttercuplearning.com and buying products and digital resources from Buttercup Learning.
They also cover wholesale purchases of Nature Curious boxes by retailers.
Please read these Terms before using our website or placing an order.
By using our website, creating an account, placing an order or downloading a digital product, you agree to these Terms.
These Terms should be read alongside our:
Privacy Notice
Cookie Policy
Delivery Policy
Returns, Refunds and Cancellations Policy
1. Who we are
Buttercup Learning Ltd
Company number: 12602569
Registered office:
Suite 2, Salters House
Salters Lane
Sedgefield
Stockton-on-Tees
TS21 3EE
Email: info@buttercuplearning.com
Website: www.buttercuplearning.com
2. What we sell
Buttercup Learning creates nature education products and resources for families, children, home educators, educators and retailers.
Our products may include:
Nature Curious digital packs
Downloadable nature prints
Digital activity sheets and educational resources
Printed nature products
Print-on-demand products through Teemill, including prints, mugs, jigsaws, stickers and apparel
Nature Curious printed activity boxes supplied wholesale to retailers
Digital Nature Curious packs are sold directly to customers as individual purchases.
We do not currently offer Nature Curious digital packs as a subscription or membership.
Nature Curious printed boxes are supplied by Buttercup Learning to retailers on a wholesale basis rather than being sold directly to individual consumers through our website.
Some products are fulfilled by third-party providers. Teemill fulfils products purchased through the Buttercup Learning Teemill store.
3. Who our website is for
Our website, shop, newsletter and customer accounts are intended for adults aged 18 or over.
Buttercup Learning creates products and resources for children, but an adult is responsible for purchasing products and supervising their use.
By placing an order or creating an account, you confirm that you are at least 18 years old and able to enter into a contract with Buttercup Learning.
Retailers placing wholesale orders must be authorised to purchase goods on behalf of their business or organisation.
4. Information before you buy
Before you place an order, we aim to give you clear information about:
The product
The price
Delivery costs, where applicable
Digital download access, where applicable
Your cancellation rights, where applicable
Our Delivery Policy
Our Returns, Refunds and Cancellations Policy
How to contact us
Wholesale customers will also receive or have access to information about wholesale prices, quantities, delivery arrangements and any other terms applying to their order.
Please check the relevant product page, checkout page, wholesale information and these Terms before placing an order.
If anything is unclear before you buy, contact info@buttercuplearning.com.
5. Your account
You might need to create an account to buy or access certain products.
You agree to:
Provide accurate and up-to-date information
Keep your login details secure
Update your account details if they change
Contact us if you think your account has been accessed without permission
You are responsible for activity on your account unless something outside your control caused the activity.
6. Ordering from Buttercup Learning
When you place an order, you agree to provide accurate information, including your name, email address, billing details and delivery address where required.
After placing an order, you should receive an order confirmation or access information.
An order is accepted when we confirm it or provide access to the product.
We might refuse or cancel an order where:
The product is unavailable
There is an error in the price or product description
Payment is not authorised
We suspect fraud or misuse
A digital product appears to be purchased for unauthorised resale or distribution
We are unable to fulfil the order
There is another reasonable reason we cannot fulfil it
If we cancel an order after taking payment, we will refund the amount paid using the original payment method.
7. Prices and payment
Prices are shown on the website, checkout page, wholesale store, invoice or quotation.
Prices are in pounds sterling unless stated otherwise.
We might change prices at any time. Price changes will not affect orders we have already accepted.
Payment must be made at checkout unless we have agreed different payment terms with a wholesale customer.
We use third-party payment providers such as Stripe and Payhip to process payments. Buttercup Learning does not store full payment card details.
You must make sure the payment information you provide is accurate and that you have permission to use the chosen payment method.
8. Nature Curious digital packs
Nature Curious digital packs are sold as individual digital products.
Buying one digital pack does not enrol you in a subscription, membership or recurring payment plan.
Each purchase gives you access only to the product or products described at the time of purchase.
Future packs must be purchased separately unless a product page specifically describes a bundle containing more than one pack.
Digital products are normally delivered electronically through Payhip.
9. Nature Curious boxes and wholesale customers
Nature Curious printed boxes are supplied wholesale to retailers for resale.
They are not currently offered by Buttercup Learning as direct-to-consumer subscriptions or memberships.
Wholesale orders form a business-to-business transaction between Buttercup Learning and the retailer placing the order.
Wholesale prices, minimum quantities or order values, delivery charges and payment arrangements will be shown on the wholesale product page, checkout, quotation or invoice where applicable.
A wholesale order is not accepted until Buttercup Learning confirms it.
We reserve the right to refuse a wholesale order where stock is unavailable or we cannot reasonably fulfil the order.
10. Retailers selling Nature Curious boxes
Retailers purchasing Nature Curious boxes wholesale are responsible for their own sales to their customers.
The retailer is responsible for:
Setting its retail selling price unless another arrangement has been agreed
Providing accurate product information to customers
Complying with consumer law applying to its own sales
Handling customer payments
Providing customers with its own delivery, return and cancellation information
Handling customer returns and refunds relating to purchases made from that retailer
Keeping products in suitable condition before sale
A customer who buys a Nature Curious box from an independent retailer enters into a sales contract with that retailer rather than Buttercup Learning.
If a product itself is faulty or there is a manufacturing issue, retailers should contact Buttercup Learning so we can help resolve the issue.
11. Wholesale delivery
Wholesale delivery arrangements will be explained when an order is placed.
Delivery costs depend on the order and will be shown at checkout, quoted separately or included on an invoice.
Please check the delivery address carefully before placing an order.
Buttercup Learning is not responsible for delay or loss caused by an incorrect or incomplete delivery address supplied by the customer.
Retailers should inspect wholesale deliveries when they arrive and contact us promptly if goods are missing, damaged or incorrect.
Where possible, include photographs and details of the affected products.
12. Wholesale returns and cancellations
Wholesale orders are business purchases and do not carry the same cancellation rights as purchases made by individual consumers.
Once a wholesale order has been accepted, cancellations or changes are subject to agreement with Buttercup Learning.
We do not normally accept returns of correctly supplied wholesale stock because a retailer has changed its mind or has been unable to sell it.
This does not affect a retailer’s rights where goods are faulty, damaged, incorrectly supplied or do not match the agreed description.
Please contact info@buttercuplearning.com if there is a problem with a wholesale order.
13. Delivery of other products
Nature Curious digital packs and other downloads are delivered electronically.
Teemill products are fulfilled and delivered by Teemill.
Delivery information for products supplied directly by Buttercup Learning is set out in our Delivery Policy.
14. Returns, refunds and cancellations for consumer purchases
Returns, refunds and cancellations are handled under our Returns, Refunds and Cancellations Policy.
Different rules apply depending on whether you have purchased:
A digital product
A physical product supplied directly by Buttercup Learning
A Teemill product
A wholesale order
Your statutory rights are not affected.
15. Faulty, damaged or incorrect products
If a product supplied directly by Buttercup Learning is faulty, damaged, incorrect, not as described or not fit for purpose, contact us as soon as possible.
Email:
Please include:
Your order number
A description of the issue
Photographs or videos where helpful
For wholesale orders, please also tell us the quantity affected.
If the issue relates to a Teemill product, use the Teemill returns process provided in your confirmation or dispatch email.
Your statutory rights are not affected.
16. Digital products and downloads
Digital products may include:
Nature Curious digital packs
Downloadable nature prints
Activity sheets
Educational resources
Other downloadable content
Digital products are supplied electronically, usually through Payhip.
When you buy a digital product, access is normally provided shortly after payment.
If you ask us to supply digital content immediately, before the end of the normal cancellation period, we will ask you to agree to immediate supply and acknowledge that you lose your right to cancel once the download begins or access is provided, except where the digital product is faulty.
You are responsible for checking that you have a suitable device, internet connection, software and printer access where required.
If a download link does not work, contact us and we will help you access the file.
17. Digital product checkout wording
Where digital products are supplied immediately, checkout may ask you to agree to wording similar to:
“I agree to receive this digital product immediately and understand that I lose my right to cancel once the download starts or access is provided, unless the digital product is faulty.”
Only agree to immediate access if you want the digital content to be supplied straight away.
18. Licence for digital products and resources
When you buy or download a Buttercup Learning digital product, we grant you a personal, non-exclusive and non-transferable licence to use it.
Unless the product page says otherwise, you may:
Download the file
Save it for your own use
Print copies for personal or household use
Use it with your own children or family
Use it with children you personally teach where the product has been purchased for that purpose
You must not:
Resell the digital files
Share paid files publicly
Upload them to file-sharing websites
Claim them as your own
Use them to create competing products
Copy, adapt or reproduce them for commercial resale
Share paid resources with other households, groups, schools or businesses unless the relevant licence allows this
Purchasing a printed Nature Curious box wholesale does not give a retailer the right to reproduce or sell the underlying digital files, illustrations or activity sheets separately.
If you are an educator, group leader, school, organisation or business and want wider use of a digital resource, contact us if the product page does not clearly permit it.
19. Intellectual property
Buttercup Learning owns or licenses the content on our website and in our products.
This includes:
Text
Illustrations
Designs
Activity sheets
Downloads
Photographs
Graphics
Logos
Branding
Videos
Audio
Product names
Other creative content
You must not copy, reproduce, distribute, adapt, publish, upload, licence or use our content commercially unless you have written permission from Buttercup Learning or the relevant product licence clearly allows it.
Wholesale retailers have permission to resell genuine physical Nature Curious products they have purchased from Buttercup Learning.
This does not transfer ownership of Buttercup Learning branding, illustrations, activity content or other intellectual property to the retailer.
20. Product photography and wholesale marketing
Wholesale retailers may use product photographs, descriptions and marketing materials supplied or expressly approved by Buttercup Learning to promote genuine Nature Curious products they stock.
Retailers must not alter Buttercup Learning branding in a misleading way or imply a partnership, endorsement or relationship beyond being a stockist unless we have agreed this in writing.
Buttercup Learning retains ownership or licensed rights in supplied photographs, illustrations, branding and other marketing assets.
21. Safety and supervision
Buttercup Learning products and activities support nature learning, creativity and outdoor exploration.
Children must be supervised by a responsible adult when using our products, resources, activities, craft materials, nature prompts or outdoor suggestions.
Adults are responsible for checking that an activity is suitable for the child, setting, weather, location, allergies, sensory needs, abilities and available supervision.
Some activities involve small parts, natural materials, scissors, glue, water, outdoor spaces, plants, mud, insects or other everyday hazards.
Please adapt activities to the child and setting.
Nothing in these Terms excludes or limits liability where the law does not allow it.
22. Nature, science and educational information
Buttercup Learning aims to provide accurate, thoughtful and useful nature education content.
Nature, science, conservation and sustainability information is provided for general educational purposes.
Information is correct to the best of our knowledge when published, but scientific knowledge and guidance change over time.
Our content does not replace medical, therapeutic, legal, environmental compliance or professional safety advice.
You are responsible for deciding whether an activity, suggestion or resource is suitable for your child, family, group, location or circumstances.
23. Reviews, testimonials and feedback
You may choose to leave a review, testimonial, comment or feedback.
By sending feedback or leaving a review, you give Buttercup Learning permission to use it to understand and improve our products and services.
We will ask for permission before using a child’s artwork or identifiable information in public marketing.
We may use adult customer or retailer reviews, testimonials and feedback in marketing where they have been provided for that purpose or where the platform permits public review display.
Reviews must not contain false, misleading, abusive, discriminatory or unlawful material.
24. Website use
You agree not to misuse our website.
You must not:
Try to gain unauthorised access to the website, accounts or systems
Interfere with website security
Upload viruses, harmful code or malicious content
Scrape, copy or harvest website content or data without permission
Use the website for fraud or unlawful activity
Register or unsubscribe another person without permission
Use our website or content in a way that damages Buttercup Learning or infringes our rights
25. Website availability
We aim to keep the website available and working properly.
We might update, suspend, change or remove parts of the website, shop or digital library where needed.
We do not guarantee uninterrupted or error-free access.
We are not responsible for delays or disruption caused by circumstances outside our reasonable control, including hosting issues, payment provider problems, platform outages, postal delays, technical faults, cyber incidents, strikes, extreme weather, illness or supplier problems.
26. Third-party platforms
Our website, emails and products may link to or use third-party websites and platforms.
Third-party providers have their own terms, privacy notices, cookie policies, delivery conditions and return processes.
Providers we use may include:
Payhip
Stripe
Teemill
EmailOctopus
Google
Pinterest
Royal Mail
Other service providers needed to operate Buttercup Learning
We are not responsible for the content or operation of independent third-party websites.
27. Teemill products
Teemill products are printed, fulfilled and delivered by Teemill.
Products may include nature prints, mugs, jigsaws, stickers, apparel and other print-on-demand items available through the Buttercup Learning Teemill store.
Teemill’s delivery and returns process applies to products it fulfils.
Use the returns link, support information or contact details provided in your Teemill confirmation or dispatch email for Teemill order issues.
28. Privacy and personal information
We handle personal information under our Privacy Notice.
Our Privacy Notice explains what personal information we collect, why we use it, who we share it with, how long we retain it and the rights available to you.
Our Cookie Policy explains how we use cookies and similar technologies.
29. Customer complaints
If you have a complaint about an order, product, digital product or wholesale purchase, contact:
Please include:
Your name
Your order number, where relevant
The product involved
A clear description of the issue
Photographs, screenshots or videos where helpful
We will review your complaint and respond within a reasonable period.
Data protection complaints are handled under our Privacy Notice.
30. Limitation of liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability which the law does not allow us to exclude.
For consumer purchases, we are responsible for losses which are a foreseeable result of us breaking these Terms or failing to use reasonable care and skill.
Where you purchase a product as a consumer, we are not responsible for business losses such as loss of profit, loss of business, business interruption or loss of business opportunity.
For wholesale customers, Buttercup Learning will not be responsible for indirect or consequential business losses, loss of profit, loss of anticipated sales or loss of business opportunity arising from a wholesale order, except where liability cannot legally be excluded.
We are not responsible for losses caused by misuse of products, failure to supervise children, use of resources outside their intended purpose or failure to follow safety information.
31. Events outside our control
We are not responsible for failure or delay caused by events outside our reasonable control.
These include postal or courier disruption, platform outages, payment provider problems, supplier delays, cyber incidents, strikes, extreme weather, illness, public emergencies and other events that prevent normal service.
Where an event affects an order, we will take reasonable steps to reduce its impact and provide information where appropriate.
32. Ending or restricting account access
We might suspend or end access to a customer account or digital service if:
You breach these Terms
Payment fails
You misuse our content
You share restricted digital files or login information
We need to protect Buttercup Learning, our customers or our intellectual property
Where appropriate, we will explain the reason.
33. Changes to these Terms
We may update these Terms from time to time.
The current version will apply from the effective date shown at the top of this page.
Changes will not alter the terms of an order we have already accepted unless the change is required by law or agreed with you.
34. Governing law
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the UK, you also retain any rights available to you under the laws applying where you live.
For wholesale business customers, the courts of England and Wales will have jurisdiction unless we agree otherwise in writing.
35. Contact us
If you have questions about these Terms, contact:
Buttercup Learning Ltd
Suite 2, Salters House
Salters Lane
Sedgefield
Stockton-on-Tees
TS21 3EE
Email: info@buttercuplearning.com