Shipping/Delivery Policy
Effective date: 28 October 2026
This Delivery Policy explains how Buttercup Learning products are delivered.
Different products are supplied in different ways:
Nature Curious printed boxes are supplied by Buttercup Learning to retailers on a wholesale basis.
Digital products are delivered electronically through Buttercup Learning’s website, Payhip or another platform identified at the time of purchase.
Nature prints, mugs, jigsaws, stickers, apparel and other print-on-demand products sold through our Teemill store are produced, fulfilled and delivered by Teemill.
Any other physical products sold directly by Buttercup Learning will have their delivery information shown at the time of purchase.
1. Contact details
For questions about Buttercup Learning digital products, direct orders or Nature Curious wholesale orders, contact:
For Teemill orders, please use the support or delivery information provided in your Teemill order confirmation or dispatch email.
2. Nature Curious wholesale boxes
Nature Curious printed boxes are currently supplied to retailers for resale.
They are not currently sold by Buttercup Learning as direct-to-consumer subscriptions.
Delivery arrangements for wholesale orders will be shown on the wholesale store, provided during the ordering process or agreed with the retailer before the order is confirmed.
This may include:
Delivery charges
Estimated dispatch times
Delivery method
Minimum order requirements, where applicable
Available delivery destinations
Wholesale delivery arrangements may vary depending on the size and destination of the order.
3. Dispatching wholesale orders
We aim to prepare and dispatch accepted wholesale orders within the timeframe shown or agreed when the order is placed.
Any dispatch or delivery date provided is an estimate unless we specifically agree that delivery by a particular date is essential.
Delivery may be affected by:
Stock availability
Order size
Weekends or bank holidays
Postal or courier delays
Extreme weather
Supplier disruption
Other circumstances outside our reasonable control
If we become aware of a significant delay affecting an order, we will contact the retailer where appropriate.
4. Receiving a wholesale delivery
Retailers should make sure the delivery address supplied with the order is correct and that someone is available to receive the delivery where required.
Please inspect wholesale orders after delivery.
If products are:
Missing
Damaged
Faulty
Incorrectly supplied
please contact:
Please include:
Your order or invoice number
The products affected
The quantity affected
A description of the problem
Photographs where helpful
Further information is available in our Returns, Refunds and Cancellations Policy.
5. Missing wholesale deliveries
If a wholesale order has not arrived within the expected delivery period, contact:
Please include:
Your name or business name
Your order or invoice number
Your delivery address
Any dispatch or tracking information you have received
We will check the order and, where appropriate, contact the delivery provider.
Please report missing orders promptly so we have enough time to investigate them with the relevant postal or courier service.
6. Incorrect or incomplete addresses
Please check your delivery address carefully when placing an order.
An incorrect or incomplete address may cause an order to be delayed, returned or lost.
If you notice an address mistake, contact us as soon as possible at:
If an order has already been dispatched using an incorrect address supplied by the customer or retailer, we might need to wait for the parcel to be returned before arranging another delivery.
Additional delivery costs may apply where an order needs to be sent again because an incorrect or incomplete address was supplied.
7. Packaging
We aim to use recyclable, reusable or lower-impact packaging for physical products supplied directly by Buttercup Learning wherever practical.
Nature Curious boxes are designed with sustainability in mind and avoid unnecessary plastic packaging.
Please reuse or recycle packaging where suitable.
8. Digital downloadable products
Buttercup Learning digital products include Nature Curious digital packs, downloadable nature prints, activity sheets and other educational resources.
Digital products are delivered electronically.
Depending on where you make your purchase, access may be provided through:
Buttercup Learning’s website
Payhip
A download link
Another platform identified at checkout
You should normally receive access shortly after payment has been successfully processed.
If you do not receive your download or access information, please check:
Your email inbox
Your spam or junk folder
Your order confirmation
Your customer account, where applicable
If you still need help, contact:
Please include your name, order details and the product you purchased.
9. Teemill products
Nature prints, mugs, jigsaws, stickers, apparel and other print-on-demand products sold through our Teemill store are produced, fulfilled and delivered by Teemill.
Teemill prints products on demand and manages dispatch and delivery directly.
Available delivery methods, costs and estimated delivery times are shown during the Teemill checkout process.
After ordering, you should receive confirmation containing information about your order and estimated delivery.
Where tracking is available for your chosen delivery method, tracking information will be provided through Teemill.
Because Teemill manages fulfilment and delivery, its current delivery information applies to these products.
10. Teemill delivery questions
If you have questions about the delivery of a Teemill order, please follow the delivery or support information supplied with your Teemill order.
If an order appears to be delayed or missing, use the contact or support options in your Teemill confirmation or dispatch email.
This allows Teemill to access the fulfilment and delivery information associated with your order.
11. International Teemill orders
Teemill offers international delivery to supported destinations.
Available destinations, delivery methods, estimated times and costs are shown during checkout.
International orders may be subject to:
Import duties
Local taxes
Customs charges
Handling fees
These depend on the destination and applicable rules.
Please check the information supplied by Teemill during checkout for the most current details.
12. International digital products
Digital Buttercup Learning products may be purchased outside the UK where the relevant sales platform makes them available.
Because these products are supplied electronically, there are no physical delivery charges.
Any taxes applying to a digital purchase will be handled or displayed according to the sales platform and applicable rules.
13. Other physical products sold directly by Buttercup Learning
Buttercup Learning may occasionally sell other physical products directly to consumers.
Where we do, the product page or checkout will explain:
Where we deliver
Delivery charges
The delivery method
The estimated delivery period
Unless another delivery period has been agreed, consumer goods purchased online will be delivered within the period required by applicable UK consumer law.
If there is a problem with a Buttercup direct delivery, contact:
14. Delivery delays outside our control
Sometimes deliveries are affected by circumstances outside our reasonable control.
These might include:
Postal or courier disruption
Severe weather
Strikes
Public emergencies
Customs delays
Transport disruption
Supplier problems
Technical or platform problems
Where this affects an order supplied directly by Buttercup Learning, we will take reasonable steps to reduce the impact and provide information where appropriate.
15. Returns and refunds
For information about returns, cancellations, damaged products and refunds, please read our Returns, Refunds and Cancellations Policy.
16. Questions
For Buttercup Learning digital products, direct orders and Nature Curious wholesale orders, contact:
For Teemill delivery questions, please use the support information provided with your Teemill order.