Returns, Refunds and Cancellations Policy
Effective date: 28 October 2026
This policy explains how returns, refunds and cancellations work for Buttercup Learning products.
Different products are handled in different ways:
Digital products and downloads are sold individually and supplied electronically through Buttercup Learning’s website, Payhip or another platform identified at the time of purchase.
Nature Curious printed boxes are supplied by Buttercup Learning to retailers on a wholesale basis.
Teemill products, including print-on-demand nature prints, mugs, jigsaws, stickers and apparel, are produced, fulfilled and handled through Teemill.
Any other physical products sold directly to consumers by Buttercup Learning are covered by the consumer returns information below.
This policy does not affect your statutory rights.
1. Contact details
For products supplied directly by Buttercup Learning, digital products and wholesale orders, contact:
Email: info@buttercuplearning.com
Please include where relevant:
Your order number
Your name
The product involved
A description of the problem or reason for contacting us
Photos or videos if an item is faulty, damaged or incorrect
For Teemill products, please use the returns or support information provided in your Teemill order confirmation or dispatch email.
2. Digital downloads and digital products
Buttercup Learning digital products include Nature Curious digital packs, downloadable nature prints, activity sheets and other digital educational resources.
Digital products are sold as individual purchases.
They are not currently sold as Nature Curious subscriptions or memberships.
Digital products are supplied electronically through Buttercup Learning’s website, Payhip or another platform identified at the time of purchase.
Cancelling a digital order
When you buy a digital product, you may be asked to agree to receive the digital content immediately.
If you expressly agree to immediate supply and acknowledge that your cancellation right will end when supply begins, you will lose the normal 14-day right to cancel once the download or digital supply has started.
If immediate supply has not started, your statutory cancellation rights still apply.
Problems with a digital product
If a digital product is faulty, does not match its description or does not work as it should, contact:
Please explain the problem and include your order details.
We will work with you to resolve the issue. Depending on the circumstances and your legal rights, this might include providing a working copy, replacement access, correcting the problem or issuing an appropriate refund.
Problems accessing a download link do not necessarily mean the digital product itself is faulty. Please contact us if you need help accessing a file.
3. Nature Curious wholesale boxes
Nature Curious printed boxes are currently supplied to retailers on a wholesale basis rather than sold by Buttercup Learning to individual consumers through our website.
Wholesale purchases are business-to-business transactions.
Consumer change-of-mind cancellation rights do not apply to wholesale orders placed by retailers.
Once a wholesale order has been accepted, changes or cancellations are subject to agreement with Buttercup Learning.
We do not normally accept returns of correctly supplied wholesale products because:
A retailer has changed its mind
A retailer has ordered too much stock
Products have not sold as expected
A retailer no longer wishes to stock the product
This does not affect the retailer’s rights where products are faulty, damaged, incorrectly supplied or do not match the agreed order.
4. Damaged, faulty or incorrect wholesale orders
Retailers should inspect Nature Curious boxes when they arrive.
If products are damaged, faulty, missing or incorrectly supplied, contact us promptly at:
Please include:
Your order number or invoice number
The product affected
The quantity affected
A description of the problem
Photographs where appropriate
We will review the problem and agree an appropriate solution.
Depending on the circumstances, this might include:
Replacing affected products
Supplying missing products
Issuing a credit
Issuing a refund
Another agreed solution
If we ask you to return faulty, damaged or incorrectly supplied wholesale products, we will provide return instructions.
Please do not return wholesale stock without contacting us first.
5. Customers buying a Nature Curious box from a retailer
If you buy a Nature Curious box from an independent shop or other retailer, your purchase contract is with that retailer.
Please contact the retailer you bought the box from if you want to:
Return the product
Cancel your purchase
Request a refund
Report a problem with your retail order
The retailer is responsible for handling your consumer rights in relation to the sale it made to you.
If there is a problem with the Buttercup Learning product itself, the retailer may contact us to resolve the issue with their wholesale supply.
6. Physical products sold directly by Buttercup Learning
From time to time, Buttercup Learning may sell physical products directly to consumers.
Where a physical product is sold directly by Buttercup Learning online, UK consumer cancellation rights apply where relevant.
If you change your mind
For eligible physical products bought online, you normally have 14 days beginning the day after you receive the product to tell us you want to cancel.
After telling us you want to cancel, you then have 14 days to return the product.
Contact:
Returned products must be handled with reasonable care.
You may inspect a product in the same way you would reasonably inspect it in a shop.
If a product has been handled more than necessary and its value has been reduced, we may reduce the refund to reflect that loss in value where the law permits.
You are normally responsible for return postage for a change-of-mind return unless we state otherwise.
Please keep proof of postage.
7. Products excluded from change-of-mind cancellation rights
Some products have different cancellation rules.
These may include:
Digital content after immediate supply has begun where you gave the required consent and acknowledgement
Personalised or custom-made products
Products excluded from cancellation rights under applicable consumer law
This does not remove your statutory rights if a product is faulty, not as described or does not meet the legal requirements applying to it.
8. Refunds for eligible Buttercup direct consumer returns
If you cancel an eligible direct consumer order within the statutory cancellation period, we will refund payments due under applicable consumer law.
Where goods need to be returned, we will make the refund within the period required by law after receiving the goods back or receiving evidence that you have returned them, whichever applies.
Where required, the refund will include the standard delivery charge you paid.
If you selected a more expensive delivery option than our standard delivery service, the additional delivery cost does not have to be refunded.
Refunds will normally be made using the original payment method.
Where a discount was used, the refund will reflect the amount you actually paid.
Your bank or payment provider may take additional time to display the refund after we have processed it.
9. Faulty, damaged or incorrect Buttercup direct products
If a physical product bought directly from Buttercup Learning is faulty, damaged, incorrect, not as described or not fit for purpose, contact:
Please include:
Your order number
A description of the problem
Photos or videos where helpful
UK consumers have statutory rights relating to faulty goods.
Where relevant, this includes a short-term right to reject qualifying faulty goods within 30 days.
Depending on the circumstances, your legal rights and how long you have had the product, an appropriate solution might include:
A refund
A replacement
A repair
Supplying a missing item
Another suitable resolution
If we ask you to return a faulty, damaged or incorrect product, we will cover reasonable return postage costs.
We are not responsible for damage caused by misuse, neglect or accidental damage after delivery.
10. Cancelling a direct physical order before dispatch
If you want to cancel a physical consumer order before it has been dispatched, contact:
Please contact us as soon as possible.
If we have already dispatched the product, you may need to follow the relevant returns process after receiving it.
This section does not apply to wholesale orders, which are covered separately above.
11. Teemill products
Products sold through the Buttercup Learning Teemill store are printed, fulfilled and delivered by Teemill.
These may include:
Nature prints
Mugs
Jigsaws
Stickers
Apparel
Other print-on-demand products
Teemill operates its own returns process.
If you need to return, exchange or report a problem with a Teemill product, please follow the returns instructions in your Teemill order confirmation or dispatch email.
Teemill’s current returns terms apply to products it fulfils.
This keeps your return linked to the correct order and allows Teemill to provide the appropriate return instructions.
If a Teemill product is faulty, damaged or incorrect, use the same Teemill returns process and provide details or photographs of the problem where requested.
12. International orders
Digital products are available to customers outside the UK where offered through the relevant sales platform.
Teemill may also deliver physical products internationally depending on its current delivery options.
Delivery times, customs duties, taxes and return arrangements vary by country and fulfilment provider.
For Teemill orders, please refer to Teemill’s current delivery and returns information.
Nature Curious wholesale delivery destinations will be agreed with retailers when placing a wholesale order.
13. Return postage and proof of postage
Where you are responsible for returning a physical product to Buttercup Learning, please keep proof of postage.
We recommend using an appropriate postal service for the value of the product being returned.
If we have agreed to pay return postage because an item supplied directly by Buttercup Learning is faulty, damaged or incorrect, we will explain the return arrangements when you contact us.
Wholesale products should not be returned without prior agreement.
14. Gift cards
If Buttercup Learning offers gift cards, any cancellation and refund terms will be explained when the gift card is purchased.
Statutory rights still apply where relevant.
15. Questions
For digital products, Buttercup Learning direct products and wholesale Nature Curious orders, contact:
For Teemill orders, please use the returns or support options provided with your Teemill order.