We try to ensure all boxes are complete. Sometimes items can go missing or be damaged in transit. If you receive a faulty item, please contact us within 30 days of receiving the item to notify us of the fault. You can contact us at email@example.com. Please include your order number, a description of the fault, and any photos or videos that may help us assess the issue.
We will provide you with instructions on how to return the faulty item to us. If we determine that the item is indeed faulty, we will offer you the choice of a refund or replacement, including any postage costs incurred in returning the item.